Complaints procedure

If you are dissatisfied about the service please do not hesitate to contact our firm.

Should we be unable to resolve the matter you may then complain to The Notaries Society of which I am a member, who have a Complaints Procedure which is approved by the Faculty Office.

This procedure is free to use and is designed to provide a quick resolution to any dispute. In that case please write (but do not enclose any original documents) with full details of your complaint to:

The Secretary of The Notaries Society

Old Church Chambers

23 Sandhill Road

St James Northampton

NN5 5LH

Telephone: 01604 758908

Email secretary@thenotariessociety.org.uk

If you have any difficulty in making a complaint in writing please do not hesitate to call The Notaries Society and / or The Faculty Office for assistance.

Finally, even if you have your complaint considered under The Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of eight weeks from the date you first notified us that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result:

Legal Ombudsman

Baskerville House

Centenary Square

Broad Street

Birmingham

B1 2ND

Tel: 0300 555 0333

Email: enquiries@legalombudsman.org.uk

Website: www.legalombudsman.org.uk

If you decide to make a complaint to the Legal Ombudsman you must refer your matter to the Legal Ombudsman within six months from the conclusion of the complaint process.

We will welcome feedback from our individual clients, if you have recently used our services; please take a moment to complete the Consumer Survey via the Faculty Office web link at: https://www.surveymonkey.co.uk/r/FacultyOfficeConsumer